When you receive a call about Damp & Mould, we will need to use the DMC script which you can find in the attachments.
The process is a follows:
- Complete the DMC Questionnaire
- Save the questionnaire to documotive under property and FFHH
- Log inspection in IBS and book an hours appt in outlook with a link to the DMC Questionnaire
- Check no existing TMI’s open for FFHH
- Open new TMI in Yoda
- Custom SLA to date of inspection
- Add the questionnaire document to yoda from documotive Under EDM Investigation Form
- In Description– Note date of inspection and Inspectors initials
- Add your phone call to the TMI as an activity
- Complete tenancy contact
- Complete the TMI Description under the Tab FFHH
- Assign the TMI to the Surveyor inspecting