Log on to Zeacom administrator
Click Announce, you will see the following recorded announcements
Next click on Queuing, you will see the following
Double click on the queue to which the announcement will be applicable. This will usually be 8002 Repairs and 8003 Housing. You will then see this screen
Click on Modes and you will see this screen. From here you can check that the announcement has been applied to the queue in question.
Click on Schedule and you will see the following screen
Click on Show Holidays and you will see the following screen
Click on the General then Holidays and you will see the following screen
Double click on the holiday and you can check or amend the time that the holiday announcement will play from and to
