Bron Afon provides a range of services to its customers. This policy sets out Bron Afon’s approach to managing service charges and applies to all customers of the Association where a service charge is payable. It will ensure that the management of service charges payable by customers complies with contractual and statutory obligations and good practice.
This policy sets out the framework under which Bron Afon will provide cost effective services to customers for which charges are payable in addition to the basic rent, offer choice to our customers on the levels of service (where possible), and account for service expenditure.
The policy covers contract holders but has considered the Leaseholder Management Policy.