A disrepair claim arises when a Landlord fails to undertake a repair in a property that they have an obligation, under s11 of the Landlord and Tenant Act 1985, to remedy.
When this situation arises, or a customer believes that we have breached our repair obligations, the customer will contact ‘specialist’ solicitors to commence the disrepair claim.
The purpose of bringing a claim for disrepair is to force a Landlord who has breached its repairing obligations, to undertake the necessary works. This may also result in the payment of damages (compensation) to the customer.
Our complaints policy will not apply to these claims as the customer has chosen a legal route to resolve the issue(s).