What is a complaint?

A complaint is:
• An expression of dissatisfaction or concern.
• Written or spoken or made by any other communication method.
• Made by one or more members of the public (someone or a group in receipt of or denied a service
to which they are entitled by Bron Afon).
• About Bron Afon’s action or lack of action or the standard of service provided.
• Something which requires a response. It can be about Bron Afon, a person, body, or trader acting
on its behalf, or a partnership of Bron Afon and other public service providers.