If the contract holders contacts BA after the items in the property have been cleared, they should be referred to the complaints department in order for a compensation claim to be considered. It is essential that all contact attempts with the contract holder to retrieve any items are logged appropriately on the TMI, along with all written correspondence sent.
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- What happens if contact is made by the contract holder after the property has been cleared?
What happens if contact is made by the contract holder after the property has been cleared?
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