If you remain dissatisfied following the second investigation, you can also choose to escalate your complaint to the Public Services Ombudsman Wales, you can find their details listed below.
The Public Services Ombudsman
The Public Services Ombudsman is independent of Bron Afon and deals with complaints against public service in Wales. The Ombudsman has the legal power to look into complaints where people feel they have been treated unfairly or received poor service, however, they do suggest that you first allow us to address your complaint by using our complaints procedure.
Contact details for the Public Services Ombudsman for Wales:
Telephone: 0300 790 0203
Email: ask@ombudsman-wales.org.uk
Website: www.ombudsman.wales
Postage Address: 1 Ffordd yr Hen Gae, Pencoed, Bridgend CF35 5LJ