What happens when a contract holder reports a repair on My Bron Afon?

When a repair is logged on My Bron Afon, we’ll log it on our system and send out a confirmation. Our team will then get in touch with the contract holder to arrange a suitable time and date for the repair. Please note that for non-urgent repairs, there may be a delay before the team make contact. In some cases, we may also need to send someone to assess the extent of the repairs required before we can book a follow-up visit to complete the works.