Tree works will not be carried out to improve the view from a residential or business property.
There is no legal right to a view. Vegetation and trees grow over time providing a range of ecosystem services. To remove all trees for views could potentially have a significant environmental impact and have a negative impact on public amenity.
Privately owned trees that overhang neighbouring properties are entirely the responsibility of the owner or contract holder.
There are no circumstances that a tree will be removed to improve a view.
If, the customer claims the tree is dangerous (following on from you having provided the explanation above) request a description of how and images that demonstrate this claim.