You can manually set your Presence in TouchPoint. You can also enter a presence note that will be displayed to other agents when they search for you. You will need to have the correct security permissions to manage Presence.
Setting your presence
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- Click on the TouchPoint logo on the Call bar, or hover over the User State Panel.
- Select My Presence and we’ll display the presence window.
- Select your Presence state and enter a note if you need to.
- An Estimated duration selection box will be displayed. Select the expected duration..
Note You may also have an option to enable your Schedule if it is not turned on.
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- Click Change to change your Presence status.
Note If you are using both Skype for Business and Microsoft Teams, TouchPoint prioritizes your Microsoft Teams presence to indicate your presence to other TouchPoint users.
Setting presence for others
- Search for the contact and hover over their contact card and we’ll display a menu.
- Select Set Presence.
- Use the drop-down arrow to display the presence options
- An estimated duration selection box will be displayed. Select the expected duration.
- Select change to change Presence.