You may need to filter your info panels if they are displaying too much information. The Queues, Agents, and History info panels each have a drop-down box filter and free-text filter.
Free Text Filter
| Panel | What we filter |
|---|---|
| Queues | Queue name, Queue address, and Channel name |
| Agents | First and Last name, Login class, and Break/Worktime reason |
| History | Caller name, Address/Phone number, Subject for email interactions (The Info column) and Queue name |
| Interactions | Name or Number, Queue, Info, Other, Email address, and Email subject |
Drop Down Filter
| Panel | Filter Options |
|---|---|
| Queues | My Delivery (Default), My Company, My Department, My Selection and Customize * |
| Agents | Show Only My Team, Show Only My Department, and Show All Agents |
| History | We filter mail boxes for voice mail messages here.
My Activity, All Mailboxes, and mailboxes of the queues and users you have permissions for. |
Note The History info panel drop down box filter differs from other filters in that it filters mailboxes for Voice messages
*Customize Queues Filter
The Customize Queues filter allows you to customize the My Selection view.
- Click on the drop down filter.
- Click on Advanced.
- Select Custom from the drop down box.
- Use the Filter view
option to find the required Queues. - Check the Queues you want to display in your My Selection view.
- Click Set Display to save the changes.