Touchpoint – forwarding an email

From time to time you may need to Forward an email. Here’s how to do it.

1. Open the email you want to forward.
2. Click the Forward button

We’ll display the Forward email window. The To: field will have a red border.

3. Click in the To: field and type the name of the person you want, then select them from the returned list.
4. Enter a message and select Send.

NoteThe forwarding process differs from the transfer process. Forwarding sends a copy of the email to the recipient, you are still the owner of the email. Transferring an email to the queue or someone else means you are no longer the owner.