Using the default break:
To take a default break: , click on the Call bar TouchPoint logo 
, or hover over the User State Panel, then click the Take a Break button. We’ll update your profile to show that you’re using the default break.
Choosing a predefined break reason:
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- Click on the TouchPoint logo on the Call bar, or hover over the User State Panel, then click the settings icon on the Take a Break button. We’ll display the Your Break Options screen.
- Select your break reason from the list.
- If you need to change the length of your break, enter the time that you require.
Note You’ll only be able to do this if your System Administrator sets this up for you.
- When you’re ready, click the Start Break button and we’ll put you on your break.
Taking an Ad Hoc break:
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- Click on the TouchPoint logo on the Call bar, or hover over the User State Panel, then click the settings icon on the Take a Break button. We’ll display the Your Break Options screen.
- Select the Custom Break reason from the list.
- Enter some text explaining the reason for your break. This will let your team know what you’re doing.
- If you need to change the length of your break, enter the time that you require.
Note You’ll only be able to do this if your System Administrator sets this up for you.
- When you’re ready, click the Start Break button and we’ll put you on your break.
Taking a break when locking your PC:
When you lock your PC, TouchPoint will automatically put you on a Locked PC break. Your profile will be updated to show other users that you are using the Default break with no reserved time, but the break occurrence will show in Break/worktime reports as Locked PC. You will need to manually cancel the break when you unlock your PC.
Returning from a break:
When you’ve finished your break, or your supervisor tells you to get back on the phone, click the Finish your Break button. Your User State shows that you’re Ready, and we’ll deliver you some more calls.
Changing breaktime reason:
If you need to change your Break time reason, you can do so without having to go off and back on Break time, so that your Break time is reported correctly.
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- Click on the TouchPoint logo on the Call bar, or hover over the Panel, then click the settings icon on the Finish your Break tile.
- Select your new Break time reason.
- Enter a Duration if you need to.
Tip The Duration can be set to the time you want by changing the number in the minutes box.
- Click Start Break to complete the change.
Note You will need to have the correct permissions to do this.