When you log a support referral, you need to include as much information as possible.
Make sure you include:
- Why you are referring e.g rent arrears, concerns for mental health, help to buy white goods, struggling to pay rent, buy food, property condition.
- Explain what you are looking for our tenancy support team to do e.g help apply for DAF
- Have they got another support worker? (if they are supported by Platfform or Wallich they we will not take a support referral)
- If they have rent arrears- how much, what benefits are they in receipt of?
Including as much information as possible will help ensure we refer the person to the right person first time.
Suggested link:
Raising a support referral on YODA