If a contract holder has a ‘smart meter’ installed for their electricity supply (this is a meter provided and installed by the energy company), they should have an in home display device which can show that Solar Panels (PVs) are working (showing no energy is drawing from the energy supply).
They can check the ‘invertor’- a green light on the invertor means the solar panels are working and generating electricity. However, the invertor may be located in the attic where access is not possible/easy. Contract holders should contact us with their address and we can check to confirm the PVs are working.
To maximise use of electricity generated by PVs, contract holders should aim to use their electrical appliances during the day when the power is generated. If they have a ‘pay as you go’ meter, their balance will not decrease while the panels are generating.