Contract Holders can request a refund from their rent account if they are over one full week in credit.
We will only refund the balance that is left after one full week of rent is left on the account.
Refunds are processed by our finance team on a Monday and will be paid into the contract holders bank account by the Friday of that week.
If you are part of the Customer Hub you will have a link to a refund spreadsheet that is managed by the team leaders. Please complete the spreadsheet to request the refund.
Otherwise, you must gather the following information to send to finance:
- Date of request
- Name of person requesting
- Name on bank card
- Rent Account Number
- Address and post code
- Refund amount
- Sort Code
- Reason for refund