Inspections may be required if our customer is reporting numerous amounts of faults within their home, if large works such as fence replacements are needed or if there is a report of damp or mould within the property.
Each inspection should be logged for 1 hour at a time – Andrew Cole for South (NP44) and Craig Mahoney North (NP4). Luke Burnett is also able to carry out inspections in the North and South check calendar.
If you are raising a FFHH case for damp and mould, please follow the below:
- Check for availability in inspectors’ calendar, advise tenant of AM or PM not exact time.
- Raise inspection in IBS with either AM or PM call and details of inspection.
- Raise an appointment in Yoda and assign to inspector visiting with details and time and date included.
The inspectors can have a maximum of 5 appointments per day split between 3 in the morning and 2 in the afternoon to allow for admin time.
Please note that the inspectors will also have admin days blocked out in their calendars.