Pre court protocol
- Have at least 6 separate attempts of contact been made within 2 months prior to sending to court (not including visits)
- Have at least two visits been completed within 2 months prior to send to court date?
- Has a court warning letter been sent within two months prior to send to court date and local authority notified and given 28 days to attempt to contact and engage?
- Has a support referral been made within 2 months prior of send to court date?
- Have both joint tenants been contacted?
- Have we checked with JCP or TCBC HB that entitlements are correct and not due any lump sum?
- Have all attempts to reduce manual payments been made e.g APA, WRD, DHP, HelpU, Benefits Check