A one off payment is needed if a customer is paying for a fob, towards a recharge or for a mortgage or tenancy reference.
As they are not paying towards their rent account you will need to take it on the right hand side of the allpay payment screen.
| Key fob | Under client reference type as much of the address as possible. |
| Recharge | Under client reference type surname and customer account number or as much of the address as possible. Alternatively use the invoice number as per EDM/ their copy |
| Reference | Under client reference type REF and as much of the address as possible. |