If the person looking to exchange is in arrears, currently under occupying and applying to move to a smaller property this will need to be referred through the PEC process.
Vulnerable contract holders maybe more susceptible to being taken advantage of when transferring e.g. being offered cash to exchange, bullied by the other person into transferring or accepting a property that is not suitable for their needs. Staff should discuss any concerns they have with the contract holder and communicate any relevant concerns to the appropriate Teams within Bron Afon and external agencies as appropriate authorities.