We provide a wide range of services to leaseholders. This group of customers includes leaseholders who were previously tenants and bought their home under the Right to Buy, shared owners and homeowners who purchased their
leasehold home in a block of our flats on the open market. It also includes
leaseholders who have chosen to sublet their home and others who have purchased portfolios of properties on a ‘buy to let’ basis.
This policy sets out the broad framework under which Bron Afon’s Leasehold Team will provide an efficient, customer focused leasehold management service. The policy operates within a wider set of policies that relate to Bron Afon’s principal activities and purpose, some of which are referenced later in this document. This policy will be delivered through a set of quality assured processes and procedures.
Leaseholders will receive other services within Bron Afon and the responsibility for these services will be with those teams e.g. Caretaking & Block Cleaning Service, Responsive Repairs Service, Compliance Service and the Investment Team (major works delivery).
This policy applies to everyone regardless of age, disability, sex and gender identity (including same and different gender partners), marital status, pregnancy and maternity, race, sexual orientation, religion or belief.