Bron Afon will provide a range of information to leaseholders. We will provide information on our intended works programme for the next 2 years and aim to build up to provide a 5-year programme. This information will be indicative as the final content of work programmes may be subject to validation through surveys and is contingent on the necessary budget being available. When available these will be reviewed annually.
We will provide leaseholders with information of the services we provide and the charges they must pay for those services, including buildings insurance and management fees.
Bron Afon will use a variety of methods to provide leaseholders with information:
• Bron Afon website
• My Bron Afon (portal)
• Your Voice (involvement opportunities for all customers)
• Rant & Rave (voice of the customer platform)
• Bron Afon community & residents’ events
• Summary of Rights and Obligations (sent with annual service charges)
• Social Media messages & campaigns
• Responsively, either verbally or in writing, at the request of a leaseholder
Leaseholders can communicate with us in the following ways:
• In writing (letter or email)
• By telephone (we operate an out of hours service for emergency repairs)
• By text message
• Through social media (using applications listed on the Bron Afon website)
• In person (meetings can be arranged at our offices and we can visit
leaseholders at their home or alternative venue – if no restrictions in place)
• Through our website and any other electronic platforms developed