If a customer has an older style ‘fuse board’ with rewireable fuses, they should not try to repair or replace fuses themselves. They must contact us for help. If you are speaking with the customer, you should pass the information on to the responsive repairs team who will arrange to call out.
Many homes now have modern fuse boards called ‘consumer units’. These have circuit breakers or ‘trip switches’. If an electrical fault occurs, the circuit breakers will switch everything off to prevent injury and damage. If a home has a consumer unit it will be near the electricity meter. It is important that customers know the location of their consumer unit.
Resetting a Trip
If the trip goes again.
This may mean there is a fault in an appliance or light fitting. Customers will need to find out where the fault is by following these steps:
- Unplug all appliances
- Then reset the ‘tripped’ switch to the ON position (if it is a button, press it in)
- Turn each appliance on, one at a time
- If the trip switch goes again after they turn on a light, then the bulb or light fitting may be faulty
- Plug each appliance in and turn them on, one at a time
- If the trip switch goes again after plugging an appliance back in, there is a fault with that appliance
- Turn the faulty light or appliance off and unplug it. You should then be able to reset the trip switch
- If the switch keeps moving back to the off position, customers should call us.