Inspections may be required if our contract holder is reporting numerous amounts of faults within their home, if large works such as fence replacements are needed or if there is a report of damp or mould within the property.
Each inspection should be logged for 1 hour at a time – Andrew Cole for South (NP44) and Craig Mahoney North (NP4). Luke Burnett is also able to carry out inspections in the North as well as FFHS cases.
If you are raising a FFHH case for damp and mould, all information provided in IBS will need to be copied over into a TMI and assigned to Clare Archer.
The inspectors can have a maximum of 5 appointments per day split between 3 in the morning and 2 in the afternoon to allow for admin time. Please note that the surveyors will also have admin days blocked out in their calendars.
When booking an appointment you can advise the caller if it is an AM or PM slot but do not give a specific time.
An inspection ticket will need to be raised within IBS and then the appointment allocated into the relevant inspectors calendar in outlook.
Follow the step by step guide below:
Find the property address in IBS then double click on the ‘job type’ and change it to pre inspection.
Then select ‘log job’ at the top of the screen as if you are logging a repair.
Fill in the description header with ‘Inspection and the reason for the appointment e.g Inspection –Mould and damp in kitchen. Then complete the text box underneath with as much information as possible on the reason for the inspection, included a contact number.
Double click into contractor selecting Bron Afon
Double click into officer selecting the relevant person
Choose ‘responsive’ from the priority box
Insert the appointment date and if it is an AM or PM appointment
