If they have made a referral to Torfaen County Borough Council for an Occupational Therapy (OT) assessment and it has been passed to us, we will have added it to our waiting list.
Waiting list times vary on the level of urgency of the referral, with non-urgent referrals taking up to 12 months to action. If they feel that their situation has become worse since the referral, they should call to update us with further information. An OT will call them to discuss the case and provide advice to keep them safe until we can contact them for an assessment