Not all repairs are carried out by the Bron Afon internal workforce so in some instances you will need to log a repair for an external contractor. Below are two examples of how to log contractor jobs to those who are ‘repairs contract’ and ‘specialist repairs contract’.
The contractors that fall under each category are:
| Repairs Contract | |
| Cymru Glass | Drainrod |
| MetroRod | |
| Specialist Repairs Contract | |
| Advance Satelite Solutions | |
| Ava Security Communications | BBM |
| Jackson Lifts | J Manny |
| J and H flooring | Phoenix Air con |
| PBH cleaning | Closomat Ltd |
| P and P pest control | Tremorfa |
| TPG disabled Aids | |
| Tunstall Telecom |
To raise a job to a ‘repairs contract’ job find the address on IBS and press log job.
On the next screen, select the ‘SOR’ tab
Double click on the ‘Contract’ box, scroll down and select ‘Repairs’ contract.
Click ‘Priority’ and select option.
Click ‘Element’ and select relevant trade, eg. carpentry
Leave the ‘Contractor’ box empty for now.
Click ‘Sub Loc’ and select the relevant location.
Click ‘Create’
You should now double click into the ‘Contractor’ box and select the relevant contractor. For this example we are choosing Cymru Glass.
Select Cymru Glass and click the large green tick to continue.
Click on the ‘Description’ tab. This is automatically populated so we need to change this.
In the ‘Short Description’ insert the contractors name and location of the repair.
You now need to populate the ‘Long Description’ with the relevant information (Remember – if this property is 2 to attend, this needs to be the first piece of information logged).
Under the ‘Other’ tab:
Click on ‘Officer’ and select Neil Jones
Click on ‘Cost Code’ and the box will automatically populate.
Click on ‘Ticket’ and change from ‘C’ to ‘I’.
Click on ‘OK’.
You will then be shown a message asking if you wish to email.
Click Yes and the ticket will automatically be emailed to the contractor.
**Any Emergency Jobs should be phoned through direct to the contractor.**
To log a ‘Specialist repair contract’ job, these will generally be logged against the block.
This example will be using ‘Advanced Satellites’.
In the menu, select ‘Block’.
Click on ‘Log job’.
Click on ‘SOR’.
Double click on ‘Contract’ and select ‘Specialist Contractor’.
Choose the priority, contractor and sub location as normal but when adding the element you will need to type in ‘Code’ into the element box and press ok. Then create the job.
You will now need to change the contractor from to the relevant company (this example is Advanced Satellites).
Click on ‘Description’ tab. Both the long and short description will be auto-populated – you need to clear this information.
In the ‘Short Description’ insert the contractor’s name.
In the ‘Long Description’, add the details of the repair.
Now click into ‘Other’ tab.
Click into ‘Officer’ and add Neil Jones.
Double click on default which will automatically populate the cost code.
Change trade code from MT to SP
Change C to I and click on tick box
You will then receive a message:
Select ‘Yes’ and the job will automatically be emailed to the contractor.