Contract holders can report a repair by:
- My Bron Afon – our customer portal (Contract Holders can register for an account here: My Bron Afon)
- By phone (for emergencies 01633 620111)
Emergencies outside office hours:
Contract Holders can call our main office number – 01633 620111. If they call outside of office hours, at weekends and during national holidays, their call will be diverted to our Out of Hours service. This service is for emergency or Health & Safety repairs only. They should report all other repairs on the next working day.