We want to make giving feedback as easy as we can, so you can give comments or compliments, or
make a complaint, by:
• Telephone
• Email
• Letter
• In-person
• Social media
• My Bron Afon (online customer portal)
• Website
• Responding to one of our satisfaction surveys or listening posts.
If you are writing to us, please send your letter to: Customer Quality Officer at Tŷ Bron Afon,
William Brown Close, Llantarnam Industrial Park, Cwmbran, Torfaen NP44 3AB. Or email
complaints@bronafon.org.uk
We provide equal access to our complaints service by:
• Accepting oral complaints.
• Supporting vulnerable customers through the complaints process and where
appropriate refer the customer to alternative service that may be able to assist.
• Providing translation and interpreting services.
• Providing information in large print, braille, audio, and other languages.
• Provide meetings in places with disabled access and hearing loops.
• Provide support to help you to make a complaint