Once a request is made, whether this is writing or over the phone, a TMI should be created. If the details are received by the Hub, then this should be assigned to the relevant Community Area Group on YODA. If this is received by the CHO, they will create this directly.
A Joint Occupation Contract proforma will also need to be completed. The Community Housing Officer (CHO) will have 14 days from the date of the request to seek any additional information required in line with the proforma and to complete any necessary home visits. When a confirmation acknowledgement letter is issued following receipt of a request, the request for further information should be detailed within this letter.
Once this information is provided by the applicant, then the CHO has one month to provide a written outcome for the request, including the issuing an RHW10JCH form for all parties to sign if required.
If there is no additional information required for the investigation, then a full outcome decision will need to be provided in writing within 1 month of the request being received by Bron Afon, including the issuing an RHW10JCH form for all parties to sign if required.