Community involvement lies at the heart of everything Bron Afon does. It is important to us that leaseholders have their say in how their services are run and what happens in their community.
Membership of Bron Afon is open to all leaseholders living in Torfaen and there are many different ways in which they can get involved and influence the decisions we make.
Bron Afon are very open to leaseholders being involved in ways that suit themselves and we will always consider suggestions for new approaches. The options available to leaseholders may include:
• Participating in Task and Finish Groups or focus groups (one off or time limited sessions that allow people to give opinions on specific topics e.g. a policy review)
• Membership involvement
• Your Voice
• Rant & Rave
• Any platforms developed to give customers feedback opportunities
• Taking part in discussions on social media
We welcome feedback from our leaseholders and we will actively seek to gather it through:
• Satisfaction surveys undertaken after the completion of major works schemes, as an integral part of our Section 20 consultation process
• Transactional satisfaction surveys about services
• Our system for recording Compliments and Complaints
• Conversations we have and surveys we carry out at Bron Afon events held for leaseholders, tenants and residents
• Conversations we have with leaseholders on social media
• Bron Afon customer satisfaction survey