Our Contract Holders are expected to maintain any land within the boundary of their property, including any trees or shrubbery on this land. Gardens that are not maintained can cause issues for their neighbouring properties. If a report of a poor condition of garden is received we will arrange for a Community Housing Officer for that area to attend the property to assess – Assign a TMI to the relevant Community Housing Officer. Depending on the information received it may change the urgency of the visit.
Questions to ask:
If the report is relating to a hygiene issue e.g rubbish in the gardens:
What is the issue?
Are there black bags present, if so how many and how long have they been there?
Is there food waste?
Have rats been seen?
If the report is an aesthetic issue e.g. overgrown grass, hedges or clutter such as furniture:
When was the grass last cut and how high is it?
How long have the items been there and how many items are there?
What issues is it causing?
What happens next-
The CHO will visit the property and attempt to contact the Contract Holder, a letter will be sent advising of the complaint and a time scale will be given for them to clear the garden. The CHO will then arrange to visit a second time after this initial visit to see if progress has been made.