End Of Tenancy Process

The following steps need to be completed before assigning to New Homes:

• Complete EOT questions in Yoda, add activity and assign to new homes confirming the below.
• Book inspection into Naomi Pang’s calendar and give AM or PM call only
• 1 month to give keys in, can be handed in any day but must be in by 12 or will be charged for that day
• Inform of current balance and clearance needed by the time keys come in – if unable to clear – payment plan is needed
• Ask for forwarding address and update Yoda, this can be found under ‘current mailing address’  (top of tenancy page or 3 dots) click redundancy reason to change address, add new one and save.

The process for ending a tenancy:

1. Tenant Calls into Hub to Give Notice – EOT booked into Naomi’s calendar and informed of current balance and take forwarding address

1. • Activity sent to new homes.
   • NHC Add to void spreadsheet.
   • NHC notifies.
2. Within 24 Hours
   • NHC attempts contact, and withdrawal notice posted.
3. Withdrawal Notice Received
   • Call made to tenant.
   • Acknowledgement letter sent
   • Forwarding address taken (referral to TCBC homeless if no address given).
   • Forwarding address updated in YODA.
   • EOT reason recorded.
   • Key return date discussed.
   • Arrears discussed and plan to clear by key return date discussed.
   • YODA updated.
4. EOT Inspection Completed
5. Contact Made to Discuss EOT
   • Work required.
   • Support available.
   • Recharges discussed.
6. Keys Returned
   • Recharge raised.
   • YODA updated.
   • Void spreadsheet updated.