If our Contract Holder is looking to move to a different property with another landlord they may contact us for a reference request.
We can complete a full reference request from one of our partners; Melin Homes, Charter Housing (now pobl), Linc Cymru, Torfaen Council, Hafod Housing and United Welsh.
These will need to be submitted by the potential landlord via email and the customer service team will complete the reference request and return with no fee.
You do not need to store this request on documotive but will need to add an activity to the relevant tenancy detailing that the reference has been requested and submitted.
If another landlord or housing association are to request a reference there is a fee of £25 which our Contract Holder will need to pay before the reference is sent and we also need consent from our Contract Holder to submit any requested information other than the start and end date of their tenancy.
This needs to be taken as a one off payment against their address.
If you receive a reference please email it to tenancyreferences@bronafon.org.uk