Yes, we can accept anonymous complaints of Anti-Social Behaviour (ASB). However, we will not be…
Allocations – what could stop someone being offered a property?
If the applicant owes rent or have other housing related debts They are a contract…
Adaptations – visio
Adaptations 2
What if a home isn’t suitable for adaptations?
If it is not possible to carry out the work, then the contract holder’s occupational…
What happens after a TCBC referral?
Once we have received the referral from Torfaen Council, we will contact the contract holder…
How can contract holders request major adaptations?
Some minor works do not need an occupational therapy (OT) assessment and can be requested…
How long is the wait after a major adaptation referral?
If they have made a referral to Torfaen County Borough Council for an Occupational Therapy…
How can contract holders request minor adaptations?
To request major adaptations, contract holders need to contact Call Torfaen on 01495 762200. They…
How does a contract holder apply to change their name?
If Bron Afon receive notification of a request to change their identity, An Identity Change…
Ending a contract
A contract holder will need to provide four weeks written notice to end their contract…