If a customer has an older style ‘fuse board’ with rewireable fuses, they should not…
How to replace a kitchen light and starter motor
Safety advice! Make sure that the customer uses a step ladder and follows the instructions…
Faulty gas appliance
Gas is dangerous! If an appliance is not working properly it can give out carbon…
Smell of gas
The advice below should be used if a customer speaks to you about a smell…
How to re-pressurise a boiler
If a customer reports no hot water, it could be due to low boiler pressure.…
How to thaw a condensate pipe
British Gas recommends that you contact them to arrange a visit if your condensate pipe…
Blocked drain or toilet
• If a customer has a blockage, it is important to check it out because…
How to unblock a sink or basin
Blockages in basins and sinks are usually caused by the build-up of waste in the…
How to unblock a toilet or sink
When toilets and sinks become blocked, they can stop working and produce nasty smells! These…
How to bleed a radiator
If a radiator is cold at the top but hot at the bottom it means…