BA_InternalAuditProcess_01
Rents – Former contract holders arrears
Former contract holders are still liable for any outstanding balance on their former rent account.…
Risk & Assurance Team
The team make sure the business sticks to regulations and standards, keeps risks under control…
Rent Account Stages – Eviction
If an eviction has been granted the customer must pay in full to clear the…
Rent Account Stages – Eviction Warning Letter
Eviction Warning Letter (EWL) is issued to the tenant if a payment (as ordered by…
Rent Account Stages – Court Hearing
Court Hearing Once the account has been passed for a court hearing, agreements can be…
Rent Account Stage – Court Warning Letter
Court Warning Letter – this follows an ‘NSP’ and is a warning to the tenant…
Rent Account Stages – Notice Seeking Possession
Notice Seeking Possession (NSP) now ‘RHW23’ (Renting Homes Wales) is the first enforcement stage for…
Rent Account Stages – Stage 1
Stage 1 When the account falls into 2 weeks of arrears or a broken agreement…
Rent Account Stages – No Stage
No Stage If the account is up to date and in credit or cleared to…