The summary of cover is included in the attached document.
Leaseholders Insurance – how do I make an insurance claim?
Leaseholders wishing to make an insurance claim should refer to our webpage for details or…
Repairs – I haven’t reported any repairs, how will I know if something was reported and repaired?
Repairs are reported via many sources e.g. contract holders, leaseholders, leaseholder tenants, surveyors and Bron…
Block cleaning – you don’t clean my block so why am I being charged for block cleaning?
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the…
Direct Debits – does my direct debit include ground rent?
If you already have a DD set up for your annual service charges, the ground…
Direct Debits – will my direct debit continue?
Yes. If you currently have a DD set up for your annual service charges, your…
Payments – what is my 19 digit reference number for Allpay?
This is the number shown on your payment card relating to your service charge or…
Payments – Why have I received invoices for service charges – I own my own property?
The Lease you own to occupy the property is a legal contract between you and…
Payments – Do I need to pay in full by the end of April each year?
Yes it should be paid in full within 30 days of the invoice date. However,…
Glossary for Leaseholders
Administration charge An administration charge is any fee the landlord demands from the leaseholder for…