Welsh Water decides the increase in your water and sewage charge. Contract holders who currently…
Who charges for water rates ?
We did previously include the water rates in the weekly charge for some of our…
How do I carry out an income and expenditure?
There is an income and expenditure module within Yoda to help when discussing rent accounts…
What is the next action date?
The next action date is a tool on Yoda to use to flag accounts to…
Debt Respite Scheme (Breathing Space) – what does itmean for us?
We cannot chase debt on rent accounts during this time. We can discuss paying the…
Debt Respite Scheme (Breathing Space) – what is it?
The Debt Respite Scheme (Breathing Space) will give someone in problem debt the right to…
Leaseholders – Major Works Projects
The 5-year capital plan was an area of interest during the last policy review, as…
Ground rent – why have I had a demand for ground rent?
In Wales, it’s the law to send this demand out when it’s due and in…
Asbestos – why does my block have asbestos re-inspections every year?
If there are asbestos containing materials within our properties or communal areas that we manage,…
Asbestos – why do I have to pay for an asbestos re-inspection every year?
It is a requirement of the lease to pay a contribution towards costs incurred by…