Click on the link below to view a guide on the rent account screen Rent…
How to view a rent account
Viewing a rent account Click the link above for instructions on how to view a…
Leaving your Bron Afon home – How to end your contract
To end your contract with Bron Afon, you must give at least 4 weeks written…
How to discuss arrears
When dealing with an account in arrears use the following: ‘You have outstanding balance of…
Current Contract Holders – Moving home and reference requests
If our Contract Holder is looking to move to a different property with another landlord…
How to check a rent balance
If a contract holder has contacted to check a rent balance, remember to clear their…
Bedroom Tax – Under Occupying
The bedroom tax is a cut in housing benefit or universal credit housing costs if…
Setting up a Recurring Card Payment
A recurring card payment can be set up for contract holders to make regular payments.…
How to produce a Rent Statement
You can produce a rent statement from a contract holders account by following the guide…
How to pay former contract holders arrears
Former contract holders can pay towards their arrears in the same way current contract holders…