An incident of controlling, coercive or threatening behaviour, violence or abuse between people that are or have…
Emergency Housing Support Drop ins
If the customer has an emergency housing situation they can visit a drop in service,…
Where else can I suggest help with food costs?
Torfaen Council have lots of information here on help with food costs. Some suggestions are:…
Parking
Here are the general rules on parking. Contract holders should: Do park carefully and responsibly…
Garden condition – Contract Holder responsibilities
If a contract holder is troubled with any kind of vermin or pest e.g. fleas,…
Emergency Fuel Payment
If the contract holder cannot wait for a member of the tenancy support team to…
What are the requirements for a fuel voucher?
To be able to access a fuel voucher, the customer must be on a payment…
Can we help with fuel payments?
Yes, our tenancy support team can access fuel vouchers. Please send the customers name, address…
Garden condition
Gardens: Many of our properties benefit from their own gardens, which adjoin onto the property…
Occupation Contract Fraud – general advice
Contract fraud refers to a situation whereby one of our properties is obtained by deception.…