This helps you to communicate with customers who are blind or visually impaired. If you…
Video interpreting – how to use Language Line
LanguageLine’s Insight Video Interpreting allows you to connect to video and audio interpreters in over 250…
How to send information to a non-English speaking customer
A translation can be arranged through the Wales Interpretation & Translation Service (WITS) on 02920…
How to contact the Wales Interpretation & Translation Service
For telephone interpretation and face-to-face translation: Contact WITS on 02920 537555 or email WITS@cardiff.gov.uk To allow WITS…
Arranging for an interpreter to be present at a face to face meeting
If you need to arrange for a colleague to visit a customer on home and…
Equality, Diversity & Inclusion – raising awareness
We are committed to dealing promptly and effectively with all aspects of hate-related crime, harassment…
Equality, Diversity & Inclusion – Understanding our customers and shaping services
Where customers tell us about their communication and language needs we must tailor services to…
How much are the fuel vouchers?
Fuel vouchers from Bron Afon are £30 each 10 days. There is a maximum allowance…
Inclusion and our customers
Equality is about removing barriers and making sure people from all sections of the community have…
Contract Holder Data Management
A contract holder’s data will be collected, stored and shared in accordance with our Privacy…