If you have more than one caller on your line you can easily swap between…
Touchpoint – ‘park for’
Agents can park calls for contacts and when the extensions for those contacts become available,…
Touchpoint – parking a call and getting it back
When you use Park: We put your call in a park slot and play music…
Touchpoint – holding a call and getting it back
TouchPoint Agents can hold calls. When you use Hold: We put your call on hold…
Touchpoint – forwarding your extension
When you forward your extension, any calls you get will be redirected to the number…
Touchpoint – phone call features
When you initiate or receive a phone call, we’ll open a call interaction tab in…
Touchpoint – ending a call
There are a few ways that you can end a phone call: From the Touchpoint…
Touchpoint – making a call
There are several ways to make a call: From your search results: To make a…
Touchpoint – answering a call
There are several ways that you can answer a call: Tip When you receive a…
Touchpoint – handling phonecalls
You can handle calls in a very similar way to interactions in other media queues.…