You can handle Email interactions in a very similar way to interactions in other media…
Who are the local Councillors?
Torfaen Council have a list of councillors and their wards. To find out who is…
Touchpoint – accessing voice messages
You can listen to, transfer and delete voice mail messages, as well as manage messages…
Touchpoint – pick up a call
You might hear a call ringing on the extension of an agent who is not…
Touchpoint – wrapping up a call
Wrapup is a series of questions about your call, so that your Supervisor or System Administrator…
Touchpoint – conferencing
You can create a conference call in TouchPoint. Here’s how: While you are on a…
Touchpoint – requesting a call
When you are viewing calls in a queue, you might see a call that you…
Touchpoint – viewing all calls or emails in a queue
You can view all calls waiting in a queue. Here’s how: Click on the required…
Touchpoint – Using the DTFM keypad
You may need to send DTMF tones (the tones you hear when you press a button…
Touchpoint – transferring a call
You can easily transfer a call, here is how: While you are on a call,…