If you are logged into an Outbound or Callback Queue we’ll deliver Outbound/Callback interactions to…
Touchpoint – preview & request outbound/callback calls
You can easily view and request an Outbound call from an Outbound queue in the…
Touchpoint – oubound/callback features
When you accept an Outbound or callback call, we’ll display any messages associated with the…
Touchpoint – handling outbound interactions
TouchPoint allows you to process Outbound calls and Handle Callback. You can handle Outbound calls…
Touchpoint – picking up email
When an email has been sent to the wrong person, it is helpful for its…
Touchpoint – printing an email
You can print inbound emails as well as both historical inbound and outbound emails. An…
Touchpoint – saving email to file
From time to time you may need to save an email. You can do this…
Touchpoint – selecting an email template
Inserting an Email Template is easy in TouchPoint. Here’s how to do it: Click on…
Touchpoint – deleting junk email from queues
If too many junk messages are being delivered to your queue, you can quickly select…
Touchpoint – forwarding an email
From time to time you may need to Forward an email. Here’s how to do…