If you’re stuck on a call and in urgent need of help, you can use…
How to check a boundary on Planweb
Customers can sometimes contact us if they need to understand who owns a boundary. You…
Understanding the adopted highway map
If you are checking ownership of land, you will need to use the adopted highway…
Understanding the default layer on Planweb
The default layer on planweb will look like this. You should use the key on…
What maps are on planweb?
Once you have selected the layer icon, you need to choose map you want to…
Who deals with disrepair claims?
Asset Strategy and Investment (the Asset Technical Manager) will instruct the appointed solicitors to open…
What is a disrepair claim?
A disrepair claim arises when a Landlord fails to undertake a repair in a property…
What is Planweb (GIS)?
Planweb, sometimes called GIS, is our internal mapping system that allows us to check ownership…
Touchpoint – wrapup an outbound call
You may have Wrapup configured for outbound/callback queues. If so you’ll need to Resolve the…
Touchpoint – resolve a callback
You will be required to resolve outbound and callback calls. This will be an option…