Unfortunately, parking is a difficult issue in Torfaen. We have no authority to patrol, monitor…
Touchpoint – taking a break
Breaks let you stay logged into your queues but take a rest from the queue…
Touchpoint – handling a callback
We’ll deliver a callback request to you in the same way as ordinary queue calls.…
Touchpoint – taking notes about a call
The Interactions Window has a Scratch Pad that gives you a place to enter notes…
How to check ownership of streetlights
You can use the default map on Planweb to check streetlight ownership. The key on…
How to check the ownership of a drain
You can use the default map on Planweb to check drain ownership. The key on…
How to check who owns a garage
Use the default layer on Planweb to view the garage layer. Search for the address…
Trees – how to check if a tree is Bron Afon’s responsibility
If you have reported of a dangerous or overgrown tree on a piece of land,…
Grounds Maintenance Map
This ground maintenance map provides clarity on the responsibility of ground maintenance across our operational…
Touchpoint – displaying your call info
To display the call info, click on a call on the History panel, then click…