All repairs need to be reported to Shelley Mapp. This can be sent via an…
Touchpoint – taking worktime
Worktime lets you stop taking queue calls while you work on other things. You’ll normally…
Why are we not upgrading kitchens this year?
We are really sorry to say there has been a delay to the kitchen replacement…
How to check an upgrade date
You will need to access APEX to view an upgrade date. The log in details…
Lost key fobs
If a customer has lost their fob, we will charge £6 for a renewal. This…
How to request a new key fob?
All key fob requests are processed by Jason Smith. The customer hub has a spreadsheet…
Touchpoint – break options
Using the default break: To take a default break: This is the default break set…
What is a Whole Home Survey/Stock Condition Survey?
A Whole Home Survey which was previously called a Stock Condition Survey is an inspection…
Can a customer buy a garage?
We will consider a request to buy a garage from the contract holder who is…
Giving notice on a garage
If a contract holder is looking to end their garage contract, they need to give…