If there are immediate concerns about the adult’s safety or a criminal offence against an…
Managing immediate concerns about the safety of an adult at risk
The safety of the adult at risk is paramount. Therefore: A decision should be taken…
Responsibilities to report
The Social Services and Well-being (Wales) Act 2014 s.128, specifies the duty placed on ‘relevant…
Definitions of adults at risk of abuse and neglect
The Social Services and Well-being (Wales) Act 2014 defines an “adult at risk of abuse…
Touchpoint – adding additional tabs
Open Zeacom Administrator – General – Security Double click the person that you want to…
Touchpoint – how to transfer calls to snow mode
When we receive a red or amber weather warning we are able to switch calls…
How to refer to Families First?
**From 1st April 2024 , the Families First contract will no longer be provided by…
Can customers purchase land?
Bron Afon are not currently disposing of any land including small plots or parcels of…
New Secure Occupation Contract
From 1st of December 2022 the introduction of the Renting Homes (Wales) Act 2016 mean…
Why have we sent contracts with only name only on it? There are joint contract holders.
As required under the Renting Homes Act, all contract holders, including joint contract holders, will…