Step 1: Request Form Submission When a Contract Holder calls to request permission for any…
Stage 2 complaints process map
Click the attachment below to view the process map for Stage 2 complaints
Stage 1 complaints process map
Click the attachment below for Stage 1 complaints process map
Independent Living – White Goods
Our schemes pay a service charge for laundry services in their block. This may include…
Independent Living – IL3
IL3 properties sit under our Independent Living Team. We lease these homes to our to…
How is a disrepair claim raised?
A customer may issue a claim either through a solicitor or directly with Bron Afon…
What are the replacement cycles?
The planned replacement of the various components in our homes are guided by established life…
Gathering and Sharing Information
The Concern Areas for consideration: The identity and relevant details of the person who is…