Zeacom

Zeacom reports – popular reports

Zeacom reports – creating reports

Zeacom reports – managing the reports

Zeacom reports – creating graphs

Zeacom reports – personal reports

Zeacom Admin – how to reset your pin number

Reset Zeacom Pin Numbers General → Security Select Agent →Highlighted →  Right mouse click Then choose Edit Select Reset PIN

Zeacom Admin – how to log in manually

Manual Queue Log in – 7941 Phones to access Call Queues:   If the agent has the Zeacom Phone Service,...

Zeacom Admin – how to check or set up a holiday

Log on to Zeacom administrator Click Announce, you will see the following recorded announcements     Next click on Queuing,...

Zeacom Admin – call recording administration

At the bottom of this screen you will see “Administration”.  Within here you must administer those you wish to have...

Zeacom Admin – creating breaks and worktimes

Break and worktime reasons are created here:     Administration of Break / Work time Reasons Delivery Times The amount...

Zeacom Admin – adding trade mobiles

You can add mobile numbers for Trade staff to the database so that the system recognises the number calling. Queueing...